Technology services on a residential liberal arts campus have become highly desired, no, better yet highly demanded services which are expected by faculty, students, and administrators alike to be available beyond the normal hours of both administrative and academic operations. With this growing expectation of ubiquitous technology, comes the necessity for support and uptime. Most small liberal arts colleges with limited budgets and staff find it a challenge to meet these expectations. Cornell College, in the rural historic town of Mount Vernon, Iowa operating on a very stringent calendar of delivering courses one at a time, created a 24/7 technology support model that leverages Campus Safety’s 24-hour presence and a mobile phone to address the demand for critical technology services after normal business hours.
